April 9 - 10, 2025
701 Pennsylvania Avenue
Washington D.C
Attendee Roster
PDF Agenda
2024 Operations Benchmarking Report

Event Details

Save the Date for our Next Meeting

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Save the Date for the 2025 Operations & Working Groups Forum*
November 5-7 | San Antonio, TX
Registration will launch in late spring.

*Rebranding to the Operations Leadership Forum in 2026!

WiFi
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Network: CIAB_Guest
Password: council@750

Join the Basecamp Community
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Access the COO Working Group Online Community on Basecamp where you can connect with your Council member peers.

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Save the Date for our Next Meeting

Save the Date for the 2025 Operations & Working Groups Forum*
November 5-7 | San Antonio, TX
Registration will launch in late spring.

*Rebranding to the Operations Leadership Forum in 2026!

WiFi

Network: CIAB_Guest
Password: council@750

Join the Basecamp Community

Access the COO Working Group Online Community on Basecamp where you can connect with your Council member peers.

Request Access

Sign In

Speakers

Kate M. Bang

Vice President
Corporate Development and Transformation Lead
USI
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Justin Jacobs

EVP, Marketing
IMA
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Talent Development Programming

For Early-Career Talent

Provides early-career, customer-facing talent with foundational knowledge of P/C coverage and application. Inquire about corporate, on-demand options.

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For Early-Career Talent

Offers training to help new recruits guide clients in selecting and managing EB solutions.

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For Emerging Leaders

Put emerging leaders to the test in this simulated brokerage competition. The next opportunity to compete is July 15-17 in Phoenix.

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For New-to-the-Industry Talent

Bulk licensing for this 90-minute, on-demand program allows you to educate new hires across your firm about our industry and your business.

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Follow our Working Groups on LinkedIn
Learn more about the advocacy, resources and intelligence The Council brings to our members and our industry.

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By registering for this event, all Council member-firm employees agree to also be an individual member of the Council in order to attend Council events. As an individual member of the Council, you have the right to attend Council meetings and are able to vote for a director candidate for the Council’s Board of Directors that is designated to represent individual members of the Council.